Privacy Policy
Website Privacy Notice
This privacy notice explains how Jennifer Taylor collects, uses, stores and protects your personal information when you visit www.jenntaylor.co.uk or contact me through my website.
I respect your privacy and am committed to protecting your personal information in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This notice explains what information I collect, why I collect it, how it is used, who it may be shared with and your rights in relation to your personal information.
If you become a psychotherapy or coaching client, further information about how your personal data is handled as part of our work together is provided in my separate Client Privacy Notice.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can download a PDF version of the policy here.
1. WHO WE ARE AND IMPORTANT INFORMATION
2. THE PERSONAL DATA WE COLLECT ABOUT YOU
3. HOW WE COLLECT YOUR PERSONAL DATA
4. HOW WE USE YOUR PERSONAL DATA
5. WHO WE SHARE YOUR PERSONAL DATA WITH
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
11. QUERIES, REQUESTS OR CONCERNS
1. What is the purpose of this privacy notice?
This privacy notice explains how I collect and process personal information when you visit my website, make an enquiry, contact me about psychotherapy or coaching, or use forms and booking services made available through the website.
It applies to information collected through your interactions with my website, including information you voluntarily provide when contacting me.
Where you enter into a psychotherapy or coaching relationship with me, additional information about how your personal data is processed is provided in my Client Privacy Notice. This website notice should be read alongside that notice where applicable.
Data controller
Jennifer Taylor is the data controller responsible for the personal information collected and processed through this website.
For any questions about this privacy notice or how your personal information is handled, you can contact me at:
Jennifer Taylor
Email: info@jenntaylor.co.uk
Website: www.jenntaylor.co.uk
Third-party websites
My website may contain links to external websites or services. These websites operate independently and may have their own privacy notices and data protection practices.
I am not responsible for how external websites collect or use your personal information. I encourage you to read their privacy notices before providing any personal information.
2. The personal data I collect about you
Personal data is information that identifies you or could be used to identify you.
When you visit my website or contact me, I may collect and process the following information:
Contact information
Your name, email address, telephone number and any other contact details you choose to provide.
Enquiry information
Information you voluntarily share when contacting me about psychotherapy, coaching or other services, including anything you include in an email, enquiry form or booking request.
Special category information
As my work involves psychotherapy and coaching, you may choose to share information about your physical or mental health, personal circumstances or other sensitive matters when making an enquiry.
Some of this information may be classified as special category personal data under UK GDPR and requires additional protection.
You are not required to provide detailed personal or clinical information when making an initial enquiry, although you may choose to share information you feel is relevant.
Website usage information
Depending on the technologies used by my website, certain technical information may be collected, such as your IP address, browser type, device information and information about how you interact with the website.
Further information about the use of cookies and similar technologies is provided in the cookies section of this notice.
Information collected as part of psychotherapy or coaching
If you decide to work with me, I may collect additional personal and sensitive information necessary for our work together. This is explained in my separate Client Privacy Notice.
If you choose not to provide personal information
You are not required to provide personal information simply to browse my website.
However, if you wish to contact me or enquire about my services, I may need certain information, such as your name and a way of contacting you, to respond.
If you choose not to provide this information, I may be unable to respond to your enquiry or arrange an introductory conversation.
You are not expected to disclose detailed personal or sensitive information when making an initial enquiry.
3. How I collect your personal data
I collect personal information in the following ways:
Information you provide directly
This includes information you choose to share when you:
· Complete a contact or enquiry form on my website.
· Contact me by email or telephone.
· Make an enquiry about psychotherapy or coaching.
· Arrange an introductory conversation.
· Complete a form provided as part of an enquiry or booking process.
Information collected automatically
When you visit my website, some technical information may be collected through cookies, website hosting services or similar technologies.
The information collected will depend on the technologies used by my website. Further details are provided in the cookies section of this notice.
Information provided through third-party services
If I use external services for booking appointments or collecting information, the relevant provider may process information on my behalf.
Where applicable, further information about these services is provided in this notice or through the privacy information made available by the provider.
4. How I use your personal data
I only collect and use personal information where there is a lawful basis for doing so.
Information collected through my website may be used to:
· Respond to enquiries about psychotherapy, coaching or other services.
· Communicate with you about your enquiry.
· Arrange introductory conversations or appointments.
· Take steps towards entering into a professional relationship where you have requested this.
· Maintain the security and functionality of my website.
· Comply with applicable legal obligations.
Depending on the purpose, I may rely on the following lawful bases:
Legitimate interests: Where it is necessary to respond to enquiries, communicate with people who contact me or maintain the security and operation of my website, provided these interests do not override your rights and freedoms.
Steps before entering into a contract: Where you have asked me to take steps towards providing psychotherapy or coaching services, such as discussing availability or arranging an introductory conversation.
Legal obligations: Where I am required to process or retain certain information to comply with the law.
If you voluntarily provide sensitive personal information, such as information about your mental health, when making an enquiry, I will handle this information confidentially and only process it where an appropriate lawful basis and additional special category condition apply.
Further information about how personal information is used within an ongoing psychotherapy or coaching relationship is provided in my separate Client Privacy Notice.
Marketing and newsletters
I may offer the opportunity to subscribe to newsletters or updates about my services, events and other information that may be of interest.
If you choose to subscribe, I will use your name (if provided) and email address to send you these communications.
Subscribing to a newsletter is entirely optional and separate from making an enquiry or accessing psychotherapy or coaching services.
I will only send you newsletters where you have given your consent to receive them. You can withdraw your consent and unsubscribe at any time by using the unsubscribe link in any newsletter or by contacting me at info@jenntaylor.co.uk.
I will not automatically add you to a mailing list because you have made an enquiry or accessed my services.
I will not use sensitive personal information shared during psychotherapy or coaching enquiries to determine what marketing communications to send you.
I will not sell or share your personal information with third parties for their own marketing purposes.
Cookies
My website may use cookies and similar technologies to support its functionality, maintain security and understand how visitors use the website.
Some cookies are necessary for the website to function. Others, such as analytics or advertising cookies, may require your consent before they are used.
Where consent is required, you will be given the opportunity to make a choice.
Further information about the cookies used by this website, their purposes and how you can manage your preferences is available in my Cookie Policy.
Change of purpose
I will only use your personal information for the purposes for which it was originally collected, unless another use is compatible with those purposes or is otherwise permitted by law.
If I need to use your information for a different purpose that is not compatible with the original purpose, I will provide you with appropriate information about that use and the lawful basis for processing it.
If you have any questions about how your information is used, you can contact me at info@jenntaylor.co.uk.
5. Who I share your personal data with
I do not sell your personal information.
In order to operate my website and respond to enquiries, certain personal information may be processed by third-party service providers.
Depending on the services used, these may include:
Website hosting and maintenance providers.
Email and communication providers.
Online form and appointment booking providers.
Website security and analytics providers.
These services may include Google for email, calendar and online communications, together with relevant appointment booking or practice management providers where these are used to manage enquiries or introductory appointments.
Where third-party providers process personal information on my behalf, I take appropriate steps to ensure that suitable data protection arrangements are in place.
I may also disclose personal information where required or permitted by law.
Information about the sharing of client information in the context of psychotherapy or coaching, including professional supervision and confidentiality, is provided in my Client Privacy Notice.
6. International transfers
Some of the third-party services I use, such as Google, Zanda and Sessionly, may process or store personal information outside the United Kingdom.
These services may be used to manage enquiries, communicate with individuals, arrange appointments and process payments, where applicable.
Where personal information is transferred internationally, I take appropriate steps to ensure that it is protected in accordance with UK data protection legislation. This includes relying on recognised adequacy arrangements or appropriate international data transfer safeguards where required.
If you would like further information about international transfers and how your personal information is protected, please contact me at info@jenntaylor.co.uk.
7. Data security
I take the security and confidentiality of personal information seriously.
I use appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Access to personal information is limited to those who have a legitimate reason to access it.
Where third-party providers process personal information on my behalf, I take appropriate steps to ensure that suitable data protection and security arrangements are in place.
If a personal data breach occurs, I will take appropriate action and notify the Information Commissioner's Office and affected individuals where required by law.
8. Data retention
I only retain personal information for as long as necessary for the purposes for which it was collected, taking account of relevant legal, professional and regulatory requirements.
Website enquiries
When you contact me through my website or by email, I may collect your name, contact details and any information you choose to share about your enquiry.
If your enquiry does not result in an ongoing psychotherapy or coaching relationship, I will normally retain this information for up to three months following our last communication, after which it will be securely deleted.
Introductory conversations
Where you arrange an introductory conversation, I may retain your contact details, booking information and relevant correspondence. This may include information held within Google Calendar.
If you decide not to proceed with psychotherapy or coaching, identifiable information relating to your introductory conversation will normally be deleted or anonymised within three months of our last contact, unless there is a lawful reason to retain it for longer.
Anonymised information about introductory conversations may be retained for longer to monitor the use of my services.
Psychotherapy and coaching clients
If you become a client, relevant information collected during your initial enquiry or introductory conversation may become part of your client record.
This information will be retained in accordance with my separate Client Privacy Notice and record retention procedures.
Newsletters and mailing lists
If you choose to subscribe to a newsletter or mailing list, I will retain the contact information necessary to send you these communications until you unsubscribe or the mailing list is discontinued.
When you unsubscribe, your details will be removed from the active mailing list, although limited information may be retained where necessary to record your preferences and ensure you do not receive further marketing communications.
Website usage information
Technical information collected through my website, including cookies, analytics and security logs, will be retained in accordance with the purposes for which it is collected and the retention settings of the relevant services.
Further information about cookies is provided in my Cookie Policy.
Exceptions to retention periods
In some circumstances, I may need to retain information for longer where there is a legal obligation, complaint, safeguarding concern or another lawful reason to do so.
Where information is no longer required, it will be securely deleted or anonymised in accordance with my data protection procedures.
9. Your legal rights
Under UK data protection legislation, you have rights in relation to your personal information.
Depending on the circumstances, these include:
The right to be informed: To understand how and why your personal information is collected and used.
The right of access: To request a copy of the personal information I hold about you.
The right to rectification: To request correction of inaccurate or incomplete personal information.
The right to erasure: To request deletion of your personal information in certain circumstances.
The right to restrict processing: To request that the use of your information is restricted in certain circumstances.
The right to data portability: To receive certain personal information in a portable format where the legal requirements apply.
The right to object: To object to certain types of processing, including processing based on legitimate interests.
The right to withdraw consent: Where processing is based on consent, you can withdraw that consent at any time.
These rights are not absolute and may be subject to legal exemptions or restrictions.
If you wish to exercise any of your rights, please contact me at info@jenntaylor.co.uk.
I may need to verify your identity before responding to a request to protect your information from unauthorised disclosure.
There is normally no charge for exercising your rights, although a reasonable fee may be charged, or a request refused, in certain circumstances permitted by law.
I will normally respond to requests within one month, subject to any permitted extension under data protection legislation.
10. Changes to this privacy notice
This privacy notice was last updated on 22 October 2026.
I may update this notice from time to time to reflect changes in my practice, the operation of my website or applicable data protection requirements.
The most recent version will be available on my website.
If you have provided personal information, you can contact me to request that inaccurate or outdated information is corrected.
11. Queries, requests or concerns
If you have any questions about this privacy notice, how your personal information is used or your rights under data protection legislation, please contact:
Jennifer Taylor
Email: info@jenntaylor.co.uk
Website: www.jenntaylor.co.uk
If you have concerns about how your personal information has been handled, I would welcome the opportunity to address them.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
Information about making a complaint is available at: